A 1 Hour Holding Deposit Per Day, is required and implies your acceptance of the policies below.

It does cover your first hour of service.

Customer need to notify booking office at least 2 days before pickup to get the cash discounted rate. 

The Policies Notice

Additional fee applies to pick-up/drop-off 21+ miles from Downtown Napa.

Standard 20% gratuity will be added for the all services.

All out-of-pocket charges, including two-way tolls, parking, and airport fees will be billed to the customer.

There is a pet fee applied to all pet passengers, $25 for up to 15lb; $40 for up to 35lb; $55 for 35lb+.

Cancellations:

All cancellations for airport transfers booked in a Sedan, SUV or Sprinter Van must be received 1 day (24 hours) prior to contracted start time to avoid forfeiture of 100 percent of the estimated trip total.

Reservation for all hourly vehicles require an upfront booking payment (1 Hour Deposit) that becomes non-refundable 7 days (168 Hours) prior to contract start date. If customer cancels within 4 days (96 hours) of contract start time, a cancellation fee of 100 percent of the minimum hours trip total will be charged.

Rules of Conduct:

1. No smoking is allowed in the vehicle.

2. Any unusual spill, soiling or damage to the vehicle caused by the passenger will result in a minimum of $350 clean-up or damage fee being charged directly to the credit card on file for the trip.

3. No alcohol consumption permitted in the vehicle outside Napa Valley or Sonoma Valley, except stretch limousine, executive sprinter, limousine bus and party bus or agreed by company representative.

4. No alcohol consumption permitted in the vehicle if any minor (under 21 years of age) is present.

5.Napa Sonoma Wine Tasting Driver representative/chauffeur reserves the right to refuse service to any passenger for any type of gross misconduct or inebriation.